The ALEX warranty covers defects in materials and workmanship in every ALEX product. If you discover what you believe is a product defect for any ALEX product, please contact PCS Support at 1-888-9ALEX-PCS toll free. Our customer support personnel are available during support hours to assist you in diagnosing and fixing any problems you may encounter in the use of your ALEX product. In the event we cannot help you resolve the problem over the phone, you may be entitled to a replacement product under the terms of ALEX's limited warranty. Replacement products may include refurbished ALEX products that have been re-certified to conform with product specifications.
If your product(s) qualifies for advanced replacement (ALEX Plus and ALEX Pro), your replacement product(s) will ship within 24-48 hours of RMA request, excluding weekends and holidays. The shipment of your returned product is not required until your replacement product(s) has been received. If your product(s) (ALEX Lite) does not qualify for Advanced Replacement, your product(s) will ship upon receipt and inspection of your original product(s). We may require a valid credit card number to ship your replacement product(s). As part of our returns process, you will receive an email notifying you that your replacement order has been placed and another email notifying you that your product has shipped.